For every live website
Monthly care that keeps your website updated, backed up and fast
Plugins go out of date, pages slow down, security holes appear and links break, and you usually don't notice until bookings drop. The care retainer covers updates, security patches, daily backups, uptime monitoring, monthly speed checks and small content changes. When something needs changing, you email a person who knows your site instead of filing a ticket.
What you get
What’s included
Updates
Platform, theme and plugin updates applied and checked, so an update doesn't take the site down in your busiest week.
Security patches
Security fixes applied as they're released, which matters for sites that collect names, emails and payments.
Daily backups
Backups taken every day, so we can restore the site if an update or an attack breaks it.
Uptime monitoring
We're alerted when your site goes down and start working on it.
Monthly speed checks
Load times checked each month and slowdowns fixed before visitors notice.
Small content changes
Class times, prices, team members, offers and photos updated when you email us.
Care plus option
Priority turnaround and ongoing conversion improvements, for stores and booking-driven businesses where the website is the main sales channel.
A good fit if
- Small studios and coaches with nobody technical on staff
- Businesses whose site takes bookings or orders every day
- Owners who keep putting off plugin updates because the last one broke something
- Clients who've launched a site with us and want it kept in shape
Not included
- New pages, redesigns or new features, quoted separately
- Hosting, domain and plugin licence fees
- Blog writing, SEO campaigns and ads (see Marketing & Growth)
- App maintenance, which has its own retainer
How it runs
From kickoff to handover
- Onboarding
Access and health check
We take admin and hosting access, back up the site and check its current state so we know what we're looking after.
- Ongoing
Updates, backups and monitoring
Updates and patches applied, daily backups running and uptime watched without you having to ask.
- Monthly
Speed check
We test load times on your main pages and fix anything that has slipped.
- When you need it
Content changes
Email what needs changing and we update it.
Questions
Questions about Website care retainer
What's the difference between care and care plus?
Care covers updates, security patches, backups, uptime monitoring, speed checks and small content changes. Care plus adds priority turnaround and ongoing conversion improvements. It suits supplement stores and booking-driven businesses where an hour of downtime means lost orders and refund requests.
What counts as a small content change?
Updating class times, prices, team members or an offer banner, swapping photos and editing text on existing pages. A new page, a new layout or a new feature is a project, and we quote it before starting.
Can you look after a site you didn't build?
Yes. We start with a health check. If the site has problems like an abandoned theme or a badly outdated platform version, we tell you what needs fixing before we take it on.
Can we cancel?
Yes. The retainer runs on monthly cycles and you can cancel at the end of any month.
What happens if the site goes down?
Uptime monitoring alerts us, we find the cause and bring the site back, from a backup if needed. Care plus clients go to the front of the queue.
Our site works fine. Do we need this?
If your site rarely changes and doesn't take bookings or payments, checking it yourself every few weeks may be enough. If it takes money, someone should be responsible for the update that breaks checkout or the slowdown nobody noticed.
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Ready to start Website care retainer?
Tell us about your business. We'll confirm the scope and send you a start date.