Your App Works, But Users Are Complaining.
The app launches. Core features work. But your ratings are slipping, users report random crashes, and every release feels like a gamble.
We audit live mobile apps and stabilize crashes, performance, and release quality, without rewriting everything.
THE PROBLEMS
These issues are killing your ratings
App Store users are unforgiving. A few crashes can tank your ratings and bury your app in search results. Here's what we commonly find, and fix.
App crashes after updates
Users update to the latest version and suddenly the app won't open, freezes on launch, or crashes during core workflows. Your 1-star reviews spike overnight.
Technical root cause: Often caused by migration issues, incompatible dependency updates, or untested edge cases in new code paths.
Slow performance on older devices
The app runs fine on the latest iPhone or Pixel, but a significant portion of your user base has older devices. They experience lag, freezes, and frustration.
Technical root cause: Memory leaks, unoptimized image handling, heavy animations, or lack of performance profiling across device tiers.
Excessive battery drain
Users notice your app consuming abnormal battery. They uninstall, leave negative reviews, or worse, tell others to avoid your app.
Technical root cause: Background processes running unnecessarily, inefficient network polling, location services overuse, or wake locks not being released.
Random logouts and sync issues
Users get logged out unexpectedly, lose their data, or find the app out of sync with what they see on web or other devices. Trust erodes quickly.
Technical root cause: Token refresh failures, race conditions in state management, improper offline handling, or backend session mismatches.
AUDIT FOCUS AREAS
We examine what's actually breaking your app
Not a generic code review. We focus on the issues that directly impact user experience, app store ratings, and your ability to ship confidently.
Crash Analytics Deep Dive
We analyze your crash reports to identify patterns, which devices, which OS versions, which user flows. We don't just find crashes; we find the root causes and prevent recurrence.
Outcome: Prioritized fix list targeting the crashes affecting the most users
Performance Bottleneck Analysis
Profiling your app across device tiers to identify memory issues, slow renders, inefficient data loading, and animation jank. We measure actual performance, not just perceived speed.
Outcome: Specific optimizations with measurable impact on app responsiveness
State Management Review
Examining how your app manages data, handles offline scenarios, syncs with backend, and maintains session state. Inconsistent state is behind many user complaints.
Outcome: Architecture recommendations for reliable, predictable app behavior
API Reliability Assessment
Analyzing how your app handles network failures, timeouts, and backend errors. Many crashes stem from assumptions about API responses that don't hold under real conditions.
Outcome: Resilient error handling that degrades gracefully instead of crashing
Release Pipeline Quality
Reviewing your build, test, and release process. Are you catching issues before users do? Is your CI/CD pipeline actually preventing regressions?
Outcome: Quality gates that prevent broken builds from reaching production
PLATFORM EXPERTISE
We know where each platform breaks
iOS and Android have different failure modes. Cross-platform frameworks add another layer of complexity. We've seen it all.
iOS
- App Store review rejections for crashes or performance
- Memory pressure terminations on older iPhones
- Background task handling and app lifecycle issues
- Push notification delivery failures
- In-app purchase flow problems
Android
- Fragmentation across device manufacturers
- Battery optimization killing background processes
- Different behavior across Android versions
- Play Store policy compliance issues
- WebView inconsistencies across devices
THE TRANSFORMATION
From firefighting to confident releases
Every release is followed by a wave of crash reports
Staged rollouts with automatic rollback on stability issues
Users on older devices have a degraded experience
Performance optimized across your actual user device distribution
You don't know why users are leaving 1-star reviews
Proactive crash monitoring with user impact correlation
Support team is overwhelmed with crash reports
Crash rate below industry benchmarks, support focused on features
CARE PLAN OUTCOMES
What ongoing care delivers
The audit is the starting point. With ongoing Care, we maintain app health, monitor stability, and keep you ahead of issues before users notice.
Predictable releases
Releases that you can confidently ship without fear of breaking the app. Proper testing, staged rollouts, and quick rollback capabilities.
Zero emergency hotfixes
Improved app ratings
As crashes decrease and performance improves, your ratings naturally recover. We track the correlation between stability and reviews.
Target: 4.5+ stars
Reduced support tickets
Fewer crashes and bugs mean fewer users reaching out for help. Your support team can focus on feature questions instead of firefighting.
50%+ reduction in crash-related tickets
Restored user trust
When users know the app works reliably, they engage more, recommend it more, and stick around longer. Stability drives retention.
Improved session duration & retention
SUCCESS STORIES
From failing ratings to featured app
"Our app was at 3.1 stars and dropping. Users complained about crashes, but we couldn't reproduce them. The audit identified a memory leak affecting older iPhones, 80% of the crash reports. Within two months of fixes, we were back above 4.5."
Health & Fitness App
React Native • 50K+ users
"Every time we released an update, something broke. The audit revealed our testing was only covering 30% of actual user devices. They set up device coverage testing and staged rollouts. We haven't had a critical crash report in 6 months."
E-commerce App
Flutter • iOS & Android
FREQUENTLY ASKED QUESTIONS
Common questions about mobile app audits
Yes, we work extensively with React Native, Flutter, and native iOS/Android. Cross-platform frameworks have their own specific challenges, bridge performance, native module compatibility, and platform-specific edge cases. We understand these frameworks deeply and know where they commonly break.
A low crash rate doesn't mean your app is healthy. Performance issues, memory leaks, and user experience problems don't always show up as crashes. Many apps have "silent" issues, users just quietly leave instead of crashing. We look at the full picture: performance, battery usage, state management, and user flow reliability.
We typically work with whatever crash reporting you already have, Firebase Crashlytics, Sentry, Bugsnag, or native crash reporters. If you don't have crash reporting set up (which is a finding in itself), implementing it is often part of the audit recommendations.
Indirectly, yes. Ratings are primarily driven by app stability, performance, and user experience. By fixing crashes, improving performance, and addressing the issues users complain about in reviews, ratings naturally improve. We've seen clients go from 3.2 to 4.5+ stars after implementing audit recommendations.
An audit gives you a complete picture of your app's health, not just the bugs you already know about, but the systemic issues causing bugs, the risks you haven't discovered yet, and a prioritized roadmap based on business impact. Without an audit, you're playing whack-a-mole. With an audit, you're fixing the underlying patterns.
Typically 2-3 weeks for a single-platform app, 3-4 weeks for cross-platform or complex apps with multiple modules. The timeline depends on app complexity, codebase size, and access to crash analytics and performance data.
You receive a comprehensive report covering: architecture assessment, crash analysis with root causes, performance profiling results, security review findings, dependency audit, and a prioritized remediation roadmap. Each finding includes business impact, effort estimate, and recommended timeline.
Both. The audit tells you what's wrong and what to prioritize. After the audit, most clients transition into a Care Plan where we take ongoing ownership, fixing issues, monitoring stability, and maintaining the app long-term. You can also take the report to another team if preferred.
Ready to restore user trust and improve your ratings?
Your users are trying to tell you something with those reviews. Let us help you listen—and fix.
Every engagement starts with an App Health Audit. No guessing, no overselling—just clarity about what's wrong and how to fix it.
Book an App Health Audit