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A knowledge base is a centralized repository where businesses store information to help customers and employees find answers easily. This article compares the top 10 knowledge base software platforms to assist you in selecting the best solution for your needs:
- Document360 - Intuitive editor, versioning tools, customizable categories, robust search
- Zendesk - Knowledge capture app, AI-powered search, versioning tools, customizable categories
- Confluence - Content creation with templates, structured organization, search functionality
- Helpjuice - Google-like search, user-friendly design, customization options, intelligent analytics
- Freshdesk - Easy content creation, customization and branding, categorization, searchability
- HubSpot Service Hub - Ticketing system, knowledge base, live chat, customer feedback
- Guru - Centralized knowledge base, AI search, integrations, security with Trust Scores
- Help Scout - Customizable design, three-tiered organization, search functionality, Beacon integration
- Notion - Modular structure, ease of use, collaboration, integration capabilities
- Bloomfire - User-friendly interface, powerful search, customization options
| Software | Deployment | Key Features | Pricing (per month) |
|---|---|---|---|
| Document360 | Cloud | Editor, versioning, categories, search | $49 - $299 |
| Zendesk | Cloud | Knowledge capture, AI search, versioning, categories | €79 per agent |
| Confluence | Cloud | Content creation, organization, search | $5.75 - $11 per user |
| Helpjuice | Cloud | Search, design, customization, analytics | $99 - $299 |
| Freshdesk | Cloud | Content creation, customization, categorization, search | $0 - $49 |
| HubSpot Service Hub | Cloud | Ticketing, knowledge base, chat, feedback | $45 - $1,200 |
| Guru | Cloud | Knowledge base, AI search, integrations, security | $5 - $20 per user |
| Help Scout | Cloud | Design, organization, search, Beacon | $20 - $65 per user |
| Notion | Cloud | Modularity, ease of use, collaboration, integrations | $0 - $15 per user |
| Bloomfire | Cloud | User-friendly, search, customization | Custom pricing |
Consider your team's needs, budget, and priorities to select the best knowledge base software that meets your requirements.
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1. Document360
Document360 is a knowledge base software that helps businesses create, manage, and share knowledge with customers and employees. It offers features that make it a good choice for creating a self-service knowledge base.
Key Features
- Intuitive Editor: Easy-to-use editor similar to Microsoft Word. Allows adding images, videos, and callout boxes.
- Versioning Tools: Track changes and revert to previous versions if needed.
- Customizable Categories: Create up to six levels of categories for easy organization.
- Search Functionality: Robust search to quickly find information.
Pricing
| Plan | Cost (per month) | User Accounts | Storage | Knowledge Bases |
|---|---|---|---|---|
| Startup | $49 (billed annually) | 2 | 5 GB | 1 |
| Business | $149 | 5 | 50 GB | 2 |
| Enterprise | $299 | 15 | 150 GB | 6 |
Deployment Options
Document360 is cloud-based, accessible from anywhere, anytime.
Integrations
Integrates with tools like GitHub, GitLab, and Slack.
Customer Support
Offers 24/7 support via email, phone, and live chat. Also provides a knowledge base with tutorials, guides, and FAQs.
2. Zendesk
Zendesk is a well-known knowledge base software that helps businesses create, manage, and share knowledge with customers and employees. It offers a range of features for creating a self-service knowledge base.
Key Features
- Knowledge Capture App: Convert tickets into knowledge base articles easily.
- AI-powered Search: Advanced search to quickly find information.
- Customizable Categories: Create up to six levels of categories for easy organization.
- Versioning Tools: Track changes and revert to previous versions if needed.
Pricing
| Plan | Cost (per agent per month) | Features Included |
|---|---|---|
| Suite Growth | €79 (billed annually) | Knowledge base software, ticketing software, multichannel customer support software |
| Suite Professional | Varies | Additional features and higher limits |
| Suite Enterprise | Varies | Advanced features and support |
Deployment Options
Zendesk is cloud-based, accessible from anywhere, anytime.
Integrations
Integrates with tools like GitHub, GitLab, and Slack.
Customer Support
Zendesk offers 24/7 support via email, phone, and live chat. It also provides a knowledge base with tutorials, guides, and FAQs.
Zendesk is a flexible knowledge base software suitable for businesses of all sizes.
3. Confluence
Confluence is a knowledge base software that helps teams work together and share information. It has many features for creating and managing a knowledge base.
Key Features
- Content Creation: Create and publish articles using templates. Update easily with a content library and automatic versioning.
- Search Functionality: Organize articles in a structured hierarchy. Use a powerful search engine with suggested results.
- Integrations: Works with other Atlassian products like Jira and Jira Service Management.
Pricing
| Plan | Cost (per user per month) | Features Included |
|---|---|---|
| Free | $0 | Basic features |
| Standard | $5.75 | More features |
| Premium | $11 | Advanced features |
| Enterprise | Custom pricing | All features |
Deployment Options
Confluence is cloud-based, accessible from anywhere.
Integrations
Integrates with other Atlassian products like Jira and Jira Service Management.
Customer Support
Confluence offers 24/7 support via email, phone, and live chat. It also has a knowledge base with tutorials, guides, and FAQs.
Confluence helps teams work together and share information. Its features, pricing plans, and integrations make it a good choice for businesses of all sizes.
4. Helpjuice
Helpjuice is a knowledge base software platform designed to help teams and businesses scale their customer support and collaboration. It offers a range of features to create, manage, and share knowledge bases.
Key Features
- Instant Google-like search: Quickly find the information you need.
- Simple, user-friendly design: No technical knowledge required.
- Fully customizable: Free customization options to meet branding needs.
- Intelligent analytics: Data-driven insights for knowledge management.
- Collaboration features: Real-time commenting and AI-powered subtitling.
Pricing
Helpjuice offers a 14-day free trial for each plan. The pricing plans are:
| Plan | Cost (per month) | Features Included |
|---|---|---|
| Business | $99-$299 | Varies by project requirements |
Deployment Options
Helpjuice is a cloud-based platform, accessible from anywhere.
Integrations
Helpjuice integrates with over 1000 tools and platforms, including Intercom, Shopify, and WordPress.
Customer Support
Helpjuice offers 24/7 support via phone, email, and live chat, as well as a comprehensive knowledge base with tutorials, guides, and FAQs.
5. Freshdesk
Freshdesk is a customer support software with a strong knowledge base feature to help businesses create, manage, and share information easily.
Key Features
- Easy Content Creation: User-friendly interface for creating and organizing articles. No coding needed.
- Customization and Branding: Customize articles to match your business style with various templates and themes.
- Categorization and Organization: Organize articles into sections and sub-sections for easy navigation.
- Searchability: Powerful search function to help customers find answers quickly.
- Version Control: Track changes and revert to previous versions if needed.
Pricing
| Plan | Cost (per month) | Features Included |
|---|---|---|
| Free | $0 | Basic features |
| Growth | $15 | More features |
| Pro | $49 | Advanced features |
Deployment Options
Freshdesk is cloud-based, accessible from anywhere.
Integrations
Freshdesk integrates with various third-party apps and tools, including:
- Slack
- Mailchimp
- Google Workspace
Customer Support
Freshdesk offers:
- 24/7 email support
- Phone and chat support for higher-tier plans
- A comprehensive knowledge base with tutorials, guides, and FAQs
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6. HubSpot Service Hub
HubSpot Service Hub is a customer service software that helps businesses manage their customer support. It includes a knowledge base feature for creating, managing, and sharing information with customers.
Key Features
- Ticketing System: Manage customer inquiries and support requests efficiently. Create, assign, and track tickets to ensure all concerns are addressed.
- Knowledge Base: Create a repository of helpful articles, FAQs, and resources for customers to find answers quickly.
- Live Chat: Engage with customers directly on your website. Set up conversational bots to automate responses to common questions.
- Customer Feedback: Collect insights and measure customer satisfaction with feedback and survey tools.
Pricing
| Plan | Cost (per month) | User Seats | Features Included |
|---|---|---|---|
| Free | $0 | 1 | Basic features |
| Starter | $45 | 2 | More features |
| Professional | $360 | 5 | Advanced features |
| Enterprise | $1,200 | 10 | All features |
Deployment Options
HubSpot Service Hub is cloud-based, accessible from anywhere.
Integrations
HubSpot Service Hub integrates with various third-party applications, including:
- Social media tools
- Ecommerce platforms
- Analytics tools
- Lead generation tools
- Sales tools
- Project management tools
Customer Support
HubSpot Service Hub offers:
- 24/7 email support
- Phone and chat support for higher-tier plans
- A comprehensive knowledge base with tutorials, guides, and FAQs
7. Guru
Guru is a cloud-based knowledge management platform for organizations. It centralizes important information, making it easier for teams to share and access knowledge. Guru integrates well with tools like Slack, Google Workspace, and Microsoft Teams.
Key Features
- Centralized Knowledge Base: Store and manage all your organization's knowledge in one place.
- AI-Powered Search: Quickly find information with AI-powered search.
- Integrations: Works with your existing workflow tools.
- Security: Ensure the security and accuracy of your knowledge base with Trust Scores.
Pricing
| Plan | Cost (per user per month) | Features Included |
|---|---|---|
| Starter | $5 (billed annually) | Basic features |
| Builder | $10 | More features |
| Expert | $20 | All features |
Deployment Options
Guru is cloud-based, accessible from anywhere.
Integrations
Guru integrates with:
- Slack
- Google Sheets
- Airtable
- More
Customer Support
Guru offers:
- Phone support
- Online support
- Knowledge base with tutorials and guides
- Video tutorials
8. Help Scout
Help Scout is a knowledge base software that helps teams create a media-rich help center without coding. It offers a WYSIWYG editor, AI-powered tools, and customization options.
Key Features
- Customizable Site Design: Match your Docs site with your main site’s color palette and style.
- Three-Tiered Organization System: Use collections, categories, and articles to organize content.
- Search Functionality: A prominent search bar with suggested articles.
- Integration with Beacon: Connect site visitors with support using the Beacon tool.
Pricing
Help Scout offers three pricing plans:
| Plan | Cost (per month per user) | Features Included |
|---|---|---|
| Standard | $20 | Two mailboxes, one Docs site, up to 25 users, live chat, in-app messaging, beacon help widget, custom reports, automated workflows, customer properties, API, and more than 50 integrations. |
| Plus | $40 | All Standard features, plus five mailboxes, two Docs sites, no user limit, 25 free light users, custom fields, teams, advanced permissions, unlimited reporting history, advanced API access, and more. |
| Pro | $65 | All Plus features, plus 25 mailboxes, 10 Docs sites, 50 free light users, tiered discounts, enterprise security, HIPAA compliance, API rate limit increase, concierge onboarding, dedicated account manager, and more. |
Customer Support
Help Scout offers:
- 24/6 live chat or email support
- Dedicated account manager and quarterly team training for premium plans
- Extensive knowledge base with help articles on various topics, including Reporting, Account Management, Mobile Apps, and Integrations.
9. Notion
Notion is a knowledge base platform that combines knowledge management, task management, databases, and note-taking. Its flexible environment allows teams to create a customized workspace.
Key Features
- Modularity: Information is structured in blocks that can be rearranged and linked.
- Ease of Use: Clean, intuitive interface.
- Collaboration: Real-time collaboration for sharing knowledge and working together.
- Integration Capabilities: Integrates with various tools, making it a central hub for work.
Pricing
| Plan | Cost (per month per user) | Features Included |
|---|---|---|
| Personal | Free | Unlimited pages and blocks, file uploads up to 100MB, and version history. |
| Plus | $8 | All Personal features, plus unlimited file uploads, advanced collaboration, and API access. |
| Business | $15 | All Plus features, plus advanced security and support, and a dedicated success manager. |
| Enterprise | Custom | All Business features, plus custom onboarding, dedicated support, and advanced security. |
Customer Support
Notion offers 24/7 support via chat, email, and phone, along with a comprehensive knowledge base with tutorials and guides.
10. Bloomfire
Bloomfire is a knowledge management platform that helps teams organize and access information easily. It is designed to make knowledge sharing simple and efficient.
Key Features
- User-Friendly Interface: Clean and easy to navigate.
- Search Functionality: Powerful search engine to find content quickly.
- Customization: Customize the home page and set up approval flows for content.
Pricing
Bloomfire's pricing is not publicly available. They offer a free trial, and you can contact them for a custom quote.
Customer Support
Bloomfire provides responsive customer support. Users praise the support team for being helpful and quick to respond. The platform also includes a knowledge base with tutorials and guides.
Bloomfire is a useful tool for teams looking to improve knowledge management and collaboration. Its user-friendly interface and strong search capabilities make it a valuable asset for any organization.
Pros and Cons
When choosing a knowledge base software, it's essential to weigh the pros and cons of each option. Here's a summary of the advantages and disadvantages of each platform:
Document360
| Pros | Cons |
|---|---|
| Wide range of features, including creating backups and restores, role-based access control, and a well-featured text editor | AI function needs improvement |
| Easy information sharing through discussion platforms and advanced search functionality | Costly subscription |
| Simple article management for easy updates and creations | Lack of language support beyond English |
Zendesk
| Pros | Cons |
|---|---|
| 24/7 availability for customers | Technical expertise required for customization |
| Improves customer experience and reduces support team workload | Limited customization options |
| Offers a free plan with basic features | Pricing can be high for large teams |
Confluence
| Pros | Cons |
|---|---|
| User-friendly interface | Central KBs may lack version history tracking |
| Excellent search functionality | Can be expensive for large teams |
| Supports version history and tracking |
Helpjuice
| Pros | Cons |
|---|---|
| Easy to use and set up | Limited customization options |
| Offers a free plan with basic features | Limited integrations with other tools |
| Good customer support |
Freshdesk
| Pros | Cons |
|---|---|
| Offers a free plan with basic features | Limited customization options |
| Good customer support | Pricing can be high for large teams |
| Easy to use and set up |
HubSpot Service Hub
| Pros | Cons |
|---|---|
| Offers a free plan with basic features | Limited customization options |
| Good customer support | Pricing can be high for large teams |
| Easy to use and set up |
Guru
| Pros | Cons |
|---|---|
| Offers a free plan with basic features | Limited customization options |
| Good customer support | Limited integrations with other tools |
| Easy to use and set up |
Help Scout
| Pros | Cons |
|---|---|
| Offers a free plan with basic features | Limited customization options |
| Good customer support | Limited integrations with other tools |
| Easy to use and set up |
Notion
| Pros | Cons |
|---|---|
| Offers a free plan with basic features | Limited customization options |
| Good customer support | Limited integrations with other tools |
| Easy to use and set up |
Bloomfire
| Pros | Cons |
|---|---|
| User-friendly interface | Pricing is not publicly available |
| Excellent search functionality | Limited customization options |
| Supports version history and tracking |
When evaluating a knowledge base software, consider your team's specific needs and priorities. Weigh the pros and cons of each option carefully to ensure you choose the best fit for your organization.
Final Thoughts
Choosing the right knowledge base software is important for your organization. With many options available, it's essential to evaluate your team's needs and priorities. Consider the pros and cons of each platform, and weigh the importance of features like search functionality, customization options, and integrations with other tools.
A good knowledge base software should help your team access information quickly and efficiently, leading to better productivity and customer satisfaction. By selecting the right platform, you can create a central hub of knowledge that benefits your organization.
Take the time to assess your requirements, and explore the features and benefits of each option. With the right knowledge base software, you can improve your team's performance and drive business success.
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